Terms and Conditions

Version 1.0.0 — effective 27 August 2026

1. Operator and contract

RankGlide is operated by Dominik Hladík, IČO 08325561, č.p. 106, 538 65 Řepníky, Czech Republic, a sole trader registered with the Městský úřad Vysoké Mýto trade office. Contact: [email protected]. We do not state that the operator is VAT-registered.

These Terms form a contract when you accept them during signup, checkout or a material-update gate. Checkout also requires Stripe’s native Terms confirmation. The order summary identifies the plan, monthly USD price, taxes and renewal. The confirmation email supplies the applicable Terms, order summary and withdrawal instructions on a durable medium.

2. Eligibility and organisations

You must be at least 18 and legally able to contract. If using RankGlide for an organisation, you confirm authority to bind it. An organisation controls its Team workspace and appoints owners; a Personal workspace belongs to its individual account holder. Owners manage access and remain responsible for authorised users.

3. Service and acceptable use

RankGlide provides hosted visualisation, collaboration, publication, embed, AI and MCP features. Do not break laws; infringe rights; upload malware; evade limits; probe security; scrape abusively; misrepresent identity; harass others; or publish unlawful, deceptive or harmful material. Do not upload special-category/sensitive data, government identifiers, criminal-conviction data or children’s data. Ordinary personal data may be placed in business workspaces only under the DPA and appropriate customer instructions.

You retain rights in your content and grant us a non-exclusive, worldwide licence to host, reproduce, transform and display it solely to operate and improve the service and, for content you publish, to make it public until removed. You represent that you have the necessary rights. RankGlide and its software remain ours or our licensors’.

4. AI and MCP limitations

AI and MCP tools can be inaccurate, incomplete or unsafe and may execute user-authorised actions. Review output before relying on it and restrict credentials and scopes. Do not use output as professional legal, medical or financial advice or for high-impact decisions about people. Provider terms may also apply. You are responsible for prompts, connected systems, approvals and lawful use.

5. Plans, prices and taxes

Paid plans are billed monthly in USD at the price shown before purchase. Displayed prices exclude taxes unless checkout says otherwise. You are responsible for applicable taxes; businesses must provide accurate tax and registration details. Paid checkout is available only to supported EU/EEA countries, the UK, United States, Canada, Australia and New Zealand, and only where RankGlide’s server-side tax-enabled allowlist permits. Production payments remain disabled until legal and tax release gates are approved.

Subscriptions renew automatically each month until cancelled. You may cancel before renewal; access normally continues to the period end. Except for mandatory rights, cancellation does not retroactively refund a used period and mid-cycle plan changes are handled as shown at confirmation. Upgrades may be prorated; downgrades normally take effect next cycle. Failed payment may trigger retries, restriction or suspension after notice. Fair-use limits protect capacity and are disclosed with the plan; repeated or material excess may require an upgrade or proportionate restriction after notice.

6. Consumer withdrawal and conformity

EU/EEA and UK consumers generally have 14 days from contract formation to withdraw. Use the instructions and model form at Consumer Withdrawal, or send any clear statement. If you separately request immediate performance during that period, you acknowledge that on withdrawal you may owe a proportionate amount for service supplied before your notice. The right is not lost merely because service began; any exception applies only where mandatory conditions are met.

Digital services must conform to the contract. Consumers keep mandatory rights to correction, replacement or restoration of conformity, a proportionate price reduction, termination and refunds as applicable. Updates needed for continued conformity will be supplied as required. Nothing in these Terms excludes mandatory consumer remedies.

7. Cancellation, termination and content retrieval

You may cancel a subscription in account billing. We may suspend or terminate for material breach, security risk, non-payment or unlawful use, normally after reasonable notice and an opportunity to cure unless urgent action is necessary. Before termination or during the stated export window, use the Privacy Center to retrieve eligible data. We normally allow 30 days after termination for export unless law, security, another owner’s rights or immediate removal prevents it.

Account deletion has a 30-day reversible grace period. We immediately hide public Personal-workspace content, revoke MCP sessions, block purchase/publication and cancel future renewals. Team ownership must first be transferred or Team closure expressly selected. Unused paid service after the deletion date is cancelled and prorated/refunded where required. Execution and retention follow the Privacy Policy.

8. Public-content moderation

Anyone may submit an accessible notice identifying public content, its location, reasons, good-faith declaration and contact details. We may restrict or remove content for illegality, rights infringement, fraud, security threats, harassment, prohibited sensitive data or material Terms breaches. We assess sufficiently precise notices, record decisions, notify the owner where permitted, and give a statement of reasons covering the ground, facts, automation used, territorial scope and appeal options. Owners and reporters may appeal through the provided channel. We address duplicate or abusive reports proportionately and retain moderation records for three years.

RankGlide currently assesses itself as a micro-enterprise for relevant DSA obligations. Commission transparency-database submission will be added if the applicable exemption ceases. No statement here promises a US safe harbour; DMCA reliance begins only after agent registration.

9. Availability, liability and mandatory rights

We aim for a reliable service but do not promise uninterrupted or error-free availability. To the maximum lawful extent, neither party is liable for indirect or consequential loss. Our aggregate liability arising from paid service is limited to amounts paid in the preceding 12 months, except where limitation is prohibited, including intentional misconduct, gross negligence, personal injury, fraud and mandatory consumer liability. Free-service liability is limited only as law permits.

10. Complaints, law and disputes

Email [email protected] with the account, order and requested resolution. We acknowledge and investigate complaints. Czech law governs without depriving consumers of mandatory protection in their country of residence. Czech courts have jurisdiction subject to mandatory consumer forums.

Czech consumers may use out-of-court dispute resolution by the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Štěpánská 567/15, 120 00 Praha 2, coi.gov.cz/informace-o-adr. EU consumers may also use available national ADR bodies. The former EU ODR platform is not represented as available.

11. Regional mandatory-rights addendum

For consumers in the EU/EEA, UK, US, Canada, Australia and New Zealand, all non-waivable local guarantees, cooling-off rights, unfair-contract protections and statutory remedies remain in force. Any limitation is read down to the minimum necessary for validity. Nothing requires arbitration, waives class rights, or selects an exclusive venue where local law forbids it.

12. Changes and final provisions

We may make proportionate changes for law, security or service development. Material Terms or DPA changes require reacceptance before continued protected use; other changes receive reasonable notice. Privacy Policy notices are not consent. If a provision is invalid, the remainder continues. Failure to enforce is not waiver. Czech and English versions are intended to be contractually equivalent; for Czech consumers, the Czech text controls only to the extent a conflict cannot be reconciled.